Part IX: How is it possible that a major American corporation can consistently perform this poorly in all aspects?

Or: Shame on HP for sullying poor Bill Hewlett and Dave Packard's good name.

The black screen returns. Incontrovertible evidence that HP Service Technicians are as incompetent as their brothers in Customer Service and Technical Support. This is the third time this ubiquitous zd7000 error has struck my computer down. HP has already had two chances to fix this laptop that is now officially worse than when it was originally sent to HP for "repair."

Also, in the last two weeks I have left four messages for Corporate Case Manger Graham. Four unreturned messages. Why does your answering service lie? You know a case manager won't return my call within a few hours. I'm worried I have exhausted all official channels to receive a working laptop - it could be time to invoke a higher power. You've left me no choice. I call on the ghosts of Bill and Dave to intervene! Smite this horrible company that without your guiding hands has fallen oh so far!