Part VIII: Recap

Break it down:

• November 2004 - Laptop purchased

• April 2005 - Failure One
• Black screen of death, laptop is sent to HP (1st time) and repaired
  

• January 2006 - 1 Year extended warranty purchased and registered from HP (turns out to be fraudulent due to it being an expired warranty at time of purchase - still waiting for refund...)

• November 2006 - Failure Two
• Black screen of death returns, see part IV "Fiasco"

• December 2006 - HP clarifies that all zd7000 display issues are repaired free of charge due to company policy regarding design flaws. This is in direct contradiction to HP Tech support representatives who attempt to charge $700.

• December 2006 - Laptop sent (2nd time) to HP for repairs. Motherboard and heatsink are replaced.

• January 2007 - Failure Three
• Laptop behaves erratically, system shuts down and freezes, blue screen becomes common
  
• Laptop again sent (3rd time) to HP for repairs, ram replaced.

• February 2007 - Failure Four
• Laptop continues to behave erratically with constant shutdowns and blue screens.
• Still waiting for resolution.....