An ongoing report of woe and misery caused by Hewlett Packard Customer Service and Technical Support. Also a cautionary account for anyone considering purchasing an HP product.

Tuesday, November 28, 2006

Part III: Failure Two

The Black Screen of Death's icy grip returned on November 15, 2006. Again, the computer powered up, but the screen remained dark. In fact, everything was exactly the same as failure one, except of course that this time HP had supposedly already fixed this issue when they had the computer for two weeks. Once again, the zd7000 managed to show an uncanny ability to fail during the most inopportune of times. This time during a business trip.

Timeline recap:
November 2004 - Laptop purchased
April 2005 - Failure One
January 2006 - 1 Year extended warranty purchased and registered
November 2006 - Failure Two

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